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Privacy Policy

Last updated 21 October 2026

APN Real Estate (“we”, “us”) respects your privacy. This policy explains what personal information we collect through this website, why, and what we do with it. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

Adelaide Property Network | RLA 255336 · ACN 164 181 971

What we collect

When you send us an enquiry or fill in a form on this site, we collect:

  • your name, email address and phone number
  • a property address, for appraisals and repair requests
  • the details the form asks for, such as the suburbs and budget you’re looking in, when you’re thinking of selling, or whether a property is currently managed
  • anything else you choose to write in the message field

We also collect information about how you use the site, such as the pages you visit, the device and browser you use, and how you arrived (for example, from an ad). This is collected through cookies and similar technologies, described below.

Why we collect it

We use your information to:

  • respond to your enquiry, including preparing an appraisal
  • let you know about suitable properties, if you’ve asked us to
  • arrange repairs, if you’re a tenant who has reported one
  • consider you for a role, if you’ve sent an expression of interest
  • keep a record of your enquiry
  • understand how the website and our advertising perform, so we can improve them

We won’t sell your personal information. We won’t add you to a mailing list without your agreement.

Who we share it with

We share information only with the service providers who help us run this website and handle enquiries:

  • Cloudflare, which hosts the website and processes form submissions
  • Google, where enquiries are stored (Google Sheets) and which provides website analytics (Google Analytics and Google Tag Manager)
  • Meta (Facebook and Instagram), which measures the performance of our ads through the Meta Pixel

Property pages and our office pages show a location on a map from Google Maps. When the map loads, Google receives technical details about your browser and may set its own cookies, under Google’s privacy policy.

When you type an address into an address field, what you type is sent to Google (Google Maps Platform) to suggest matching addresses. Google receives the text you type and technical details about your browser, but not the other details you enter in the form.

Our website chat is an AI assistant provided by Anthropic. What you type into the chat is sent to Anthropic to write the assistant’s replies, so please don’t include sensitive information such as bank or ID details. The conversation is kept in your browser until you close the tab. If you ask the assistant to pass your details to our team, it sends your name, contact details and what you wrote to us, and they’re stored with our other enquiries.

To stop spam, our forms use Cloudflare Turnstile, which checks technical details about your browser and device to tell people from automated programs. It doesn’t receive the details you type into the form.

These providers may store or process information outside Australia, including in the United States. We may also disclose information where the law requires or allows it.

Links to realestate.com.au take you to a separate website with its own privacy policy.

Cookies, analytics and advertising

This site uses Google Analytics to understand how visitors use it, and the Meta Pixel to measure whether our Facebook and Instagram ads lead to enquiries. Both use cookies. They may record that you submitted a form, but they don’t receive the details you type into it.

You can block or delete cookies in your browser settings. You can also opt out of Google Analytics with Google’s opt-out browser add-on and manage ad preferences in your Facebook ad settings.

Keeping it secure

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. Access to enquiries is limited to APN Real Estate staff who need it. When we no longer need information, we take reasonable steps to delete it or de-identify it.

Accessing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct or delete it. Contact us using the details below. We’ll respond within a reasonable time, usually 30 days.

Complaints

If you have a concern about how we’ve handled your personal information, please contact us first so we can try to resolve it. If you’re not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

Contact us

Phone 1300 123 276, or write to us at either office:

  • APN Real Estate, Level 1 / 420B, Cnr Main North Road and Barton Street, Blair Athol SA 5084
  • APN Real Estate, 178 Commercial Street East, Mount Gambier SA 5290

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.